Booking Conditions

Liability

TravelIntelligence.com does not represent individual hotels, nor makes any warranties as to their suitability for your stay. In addition our booking partner, Starfish Luxury Travel Distribution (Starfish), acts solely as a booking agent for the hotel(s) it books. Links to third parties for bookings, such as the hotel websites themselves, are made purely as a convenience for users, and Travel Intelligence.com accepts no liability as to their suitability or reliability. If you make bookings through 3rd party links, you are subject to the booking conditions of those websites.


Deposits and charges


Where payment or a deposit is due in advance to a hotel or to Starfish for accommodation, this will be advised at the time of booking, and will be itemised. Where payments are made online to Starfish on behalf of the hotel, a 3% administration charge will be made, and where a credit card is used, a 2% credit card fee. This credit card fee will not apply to payments made with debit cards. For all bookings, Starfish will take a credit card number on behalf of the hotel to guarantee the reservation. Where deposits or pre-payments are refunded on cancellation, they will be refunded less a 20 GBP or 30 EUR or 50 USD cancellation fee. Amendments to existing bookings are subject to a 10 GBP/15 EUR /20 USD amendment fee.


Cancellations


In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel's cancellation policy. Hotel cancellation policies typically outline a period before check-in when cancellations will be subject to payment of a penalty. This period does not include the day of arrival - so for example a cancellation policy of '24 hours' means a reservation must be cancelled at least 24hrs before midnight of the day before arrival to avoid payment of a penalty. Similarly a cancellation policy of seven days means the booking must be cancelled by midnight of the first day of the month for a booking checking in on the 9th. Cancellations must be made by using the booking link supplied at time of confirmation, and then (VERY IMPORTANT!) followed with an email or telephone call direct to the hotel.


Confirmations


Where bookings are not confirmed at the time of booking - for example where availability is shown 'on request' - any availability offered by hotels in response to a request is on a provisional basis. IMPORTANT: Rooms are not held for clients pending acceptance of an offer by a client; availability and conditions can change between the making of the offer and its acceptance by the client; and hotels reserve the right to amend or reject bookings. To avoid disappointment, offers should be accepted as soon as possible after receipt if clients wish to make a firm booking, and you will be notified by email within 24hrs whether your booking has been successful. However, it is your responsibility to contact Starfish or the hotel direct if an email has not been received, because once a booking has been made with Starfish by entering your credit card details, whether confirmed or not, you are subject to the cancellation policy of that hotel. IMPORTANT: If your check-in date is within seven days of making a request booking, or if you plan to make travel arrangements based on your request booking within seven days, you are advised to contact the hotel direct to confirm. Starfish cannot be held liable for errors or omissions in bookings made at participating hotels.


Reviews & descriptions


Neither Travel Intelligence.com, nor Starfish, can accept responsibility for the accuracy of the hotel listings published on this website or in its newsletters and publications. Reviews and descriptions are supplied by third parties and in some cases the hotels themselves, and we accept no responsibility for advice given or facilities listed. Opinions expressed are subjective. Unless you know the hotel already, you are strongly advised to seek alternative sources of information - for example from online guides such as Frommers, Fodors, Trip Advisor etc, before making your booking. Moreover, hotel facilities may change at any time.


Re-confirmations


IMPORTANT: You are advised to reconfirm your hotel booking two weeks before check-in, and to let the hotel know your estimated time of arrival. If you arrive after 18.00 hours, the hotel will need to know.


Security


For your security, payments online are made through secure servers.